Terms, Conditions & Personal Data Policy

Terms, Conditions and Personal Data Policy

We value your custom.

Please read this carefully. By using our site or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.

You agree to purchase services and goods from The Tiger Nut Company subject to these Terms and Conditions.

For us to be able to supply you with important information relating to your order, we will need your email address. By registering with us you are agreeing that we can use your email address to supply you with such information.

Once you have purchased from us we would like to keep you informed and updated on our products. By registering or buying from us agree to receiving email updates and news communications from us.

You can opt-out of email marketing communications from us at any time.

We will confirm acceptance of your order. This will be either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both.  At this point the purchase contract will be made and we will supply the items to you in accordance with your order and these Terms and Conditions.

1. Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has been placed.

2. If you require delivery outside of UK mainland we reserve the right to contact you for a bespoke delivery charge.

2.1 If your order weighs more than 20kg we reserve the right to contact you with a bespoke delivery charge.

3.  Authority for payment will be requested from your card issuer at the time of your order. We may  ‘debit’ your card with the full price of your order at time of purchase or after we have delivered your shopping to you. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

3.1 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

4. We work hard with our suppliers to ensure the quality of our products, but mistakes sometimes happen. Please inspect the goods and let us know promptly , within 14 days, in writing or by phone of any problems with your order. We will usually ask you to return the items to us for inspection. Once received and inspected we will promptly and fully refund the price of any items that are damaged or of poor quality , or arrange for replacement goods.

4.1 Subject to clause 4.2 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

4.2 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

4.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

5. We value your feedback, please let us know if you are unhappy with our service or products. You will find an e-mail link listed on our website in the “Contact Us” section.

6. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through The Tiger Nut Company Ltd  and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission. The Tiger Nut Company Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the  website.

7. tigernutcompany.co.uk, and Tiger Nuts are trading names of The Tiger Nut Company Ltd. Our registered company address is 101a Crow Green Road
Pilgrims Hatch
Brentwood
Essex
CM15 9RP. Registered in England. Our company registration number is : 07535964.

Cookies

We want you to enjoy your cookies in private!

Cookies….cookies are small pieces of information stored on your hard drive by your internet browser. Like most websites we use cookies to help us identify you and save your shopping basket. We will not ever collect any personally identifying information through cookies or pass these details to any other 3rd party. We use ;

We recommend leaving cookies turned on for the correct operation of our website, but if you are concerned about their use you can configure your browser to either allow you to authorise cookies individually or turn them off altogether.

For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed. You can also find out more about cookies here;

https://ico.org.uk/for-the-public/online/cookies/

Privacy

We will respect your privacy….we promise we will NEVER sell any of your information to a third party.

Information we may collect about you 

Information we collect….We collect a small amount of information necessary to fulfil your purchase through our site. This typically includes name and address, email and telephone numbers. Whilst we ask for payment card information this data is not retained. For security and to reduce fraud a copy of your IP address is also recorded against your purchases.

All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic and procedural security on all the data which we hold in our customer database.

Our website also collects some anonymous information on your visit to help us improve our site. This includes, but is not limited to, page visits, browser version, country, speed of connection and referral source.

If you sign up for the Tiger Nut Company newsletter or buy a product from us then your email address and name will be used to send out email updates,  news and special offers. You can unsubscribe from these emails from any time using the unsubscribe links contained in all of our emails.

We may collect and process the following data about you to help us provide a great service:

1. Information that you provide by filling in forms on our site at, for example when you place an order or sign up to our mailing list.
2. If you contact us, we may keep a record of that correspondence.
3. The information you provide for surveys, research, and competitions, although you do not have to respond to them.
4. Details of transactions you carry out through our site and of the fulfillment of your orders.
5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, and processed by suppliers, or partners who work with us in the interests, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your data

We use information held about you in the following ways:

1. To ensure that content from our site is presented in the most effective manner for you and for your computer;
2. To send you our promotional materials or provide you with information regarding special offers and new ranges that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
3. To carry out our obligations arising from any contracts entered into between you and us and where necessary, to contact you to verify your registered details prior to shipping goods to you;
4. To allow you to participate in interactive features of our service, when you choose to do so
5. To notify you about changes to our service.

PROTECTING YOUR SECURITY

To protect your security and ensure that your credit, debit or charge card is not being used without your consent, we use third party services such as PayPal. You can find out more about how PayPal collect, use and process data here

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Disclosure of your information 

We will NEVER share your information for marketing purposes with any other company. If one of the  following situations arise, we will notify you in advance and give you the choice to be included or not:

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective sellers or buyers of such business or assets.
2. In the event that our assets are acquired by a third party, in which case the personal data of our customers will be one of the transferred assets.

Consent

By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future, and to receiving Tiger Nuts news and updates  .

Unsubscribe
You can unsubscribe from receiving emails from The Tiger Nut Company at any time, or alternatively you can contact us directly and will can unsubcribe your details for you.

Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us.

Changes to our privacy policy

If we make any changes to our privacy policy we will let you know and will update the information here. This privacy policy was finalised on 25th May 2018.

Questions
If you have any questions or concerns about our privacy policy then please email us at [email protected].